Bruker LabScape maintenance service agreements are a key component for maximizing the duty cycle and reliability of your instrument. This leads to a significant increase in productivity while having complete cost control and maximum planning security. These flexible service solutions suit your needs and budget and include following options:
LabScape™ - bob电竞官方网站服务和生命周期支持手册
Choose one of the following LabScape Maintenance Service Agreements available for selected MS, LC, GC, and SPR instruments:
LabScape Connect- Affordable remote service model. A basic package with unlimited remote acces with experienced factory-trained service engineers.
实验室必需品- Ensure peak performance. A combination of remote support and routine annual maintenance helps you operate your instrument under its optimal conditions.
LabScape Access- 无限的现场维修。一种具有成本效益的解决方案,可通过无限制的现场维修访问(包括备件)进行不可预见的仪器故障和高优先级支持。
LabScape Complete- All the support you need. A comprehensive solution providing complete service coverage including spare and wear and tear parts which helps you avoid instrument failures, costly repairs, and down-time
LabScape完成48- 您需要在48小时内需要的所有支持。VIP软件包,包括在48小时内保证现场响应,以在问题影响您的业务之前解决问题。
Remote Services | LabScape Connect |
LabScape Essential |
LabScape Access |
LabScape Complete |
LabScape 完成48 |
远程监控* | ✓ | ✓ | ✓ | ✓ | ✓ |
Unlimited Priority Remote Support | ✓ | ✓ | ✓ | ✓ | ✓ |
Software services | |||||
Compass & Data Analysis SW Upgrades | ✓ | ✓ | ✓ | ✓ | ✓ |
Postprocessing SW Licenses & Upgrades** | discount | discount | premium discount | premium discount | |
升级后处理软件** | 1券P.A | 1券P.A | |||
定期维护 | |||||
定期维护Work and Parts | ✓ | ✓ | ✓ | ✓ | |
On-site Repair Services and Parts | |||||
Unlimited Repair Visits incl. Spare Parts | ✓ | ✓ | ✓ | ||
磨损零件更换 | discount | discount | discount |
✓ | ✓ |
Loaner Equipment* | ✓ | ||||
Compliance Services | |||||
Operational Qualification / Perform. Validation | 包括 | ||||
On-site Response Service Level | |||||
On-site Response | 3-5个工作日 | 3-5个工作日 | 2nd business day | ||
额外的好处 | |||||
易损零部件 | discount | discount | discount | premium discount | premium discount |
Operation Training or Applications Training | discount | discount | discount | premium discount | premium discount |